Returns + Exchanges

At Myprintnp, your satisfaction is our priority. We understand that returns may occasionally be necessary, and we aim to make the process as seamless as possible. Below is our comprehensive returns policy to guide you through the process.

How to Initiate a Return

To initiate a return, please contact our support team via our Contact Us page within 180 days of receiving your product. For a quicker resolution, include the following information in your request:

• Name on the order
• Order number
• Detailed description of the issue
• Photos illustrating the problem
• Your preference for a replacement or refund

Return Eligibility

We accept returns for non-sale items within 180 days of receiving your order, provided the items meet the following criteria:

• Condition: Items must be in their original condition—unwashed, unworn, with tags attached.
• Receipt: Returns must be accompanied by the original sales receipt.

Please Note:
We are not responsible for errors caused by customers, including:

• Spelling or grammatical mistakes
• Issues with the original images provided
• Ordering errors

To avoid such issues, please review your order carefully before completing your purchase.

Returns Shipping

We offer free returns for damaged or defective products.

• Return Cost: $0.00

Return Procedure

Once your return request has been approved and you’ve received the return address, follow these steps:

1. Prepare Your Package: Include a printout of your purchase confirmation email with all returned items.
2. Ship the Package: Use your local post office or a courier service to send the package to our warehouse. Please provide us with the tracking number.
3. Confirmation: Upon receiving your return, we will email you a confirmation and notify you regarding the approval or denial of your refund or replacement request.

Help & Support

If you have any questions or need further assistance, we’re here to help.

• Email: [email protected]
• Phone: +1 (361) 348-8607
• Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)

Your satisfaction is our commitment, and we are dedicated to resolving any concerns promptly. If you have additional questions, please reach out to us through our Contact Us page. Thank you for choosing Myprintnp!